Shipping & Delivery

Last Updated: 29 March 2026

We can’t wait for your new makeup to arrive! Here’s everything you need to know about shipping. ��✨

How It Works

Step 1 — Processing

After payment, we verify, check quality, and pack your order. This usually takes up to 72 hours.

Step 2 — Shipping

Once dispatched, delivery times depend on your location:

• USA & Canada: 2–4 weeks

• Australia & New Zealand: 2–4 weeks

• UK & Europe: 2–4 weeks

• Rest of the world: 2–5 weeks

Delivery times are estimates and start from when your order is confirmed, not when it’s placed. Some countries may experience customs delays outside our control.

Shipping Protection

Standard (Insured)

If your package is lost or arrives damaged, we’ll send a replacement at no extra cost — just send us proof. ✓

Priority (Insured + Queue Jump)

Your order goes to the top of our dispatch list. Delivery times may still be similar, but your item is also fully insured.

Tracking Your Order

You’ll get a tracking number by email once your order ships. It can take a few days to update, so don’t panic if it shows nothing at first!

Track via: https://17track.net

Some items may ship separately if they’re from different warehouses — your other pieces are on their way!

Making Changes

Need to update your order? Email support@tidafce.com within 24 hours of placing it. After that (or once it’s shipped), we can’t make changes. Double-check your details before you confirm!

Something Wrong?

Missing item?

Email support@tidafce.com with subject: MISSING ITEM + your order number.

Item arrived damaged?

Email support@tidafce.com with subject: DAMAGED + your order number and a photo within 14 days. We’ll make it right. ��

 

For everything else: support@tidafce.com